Refund & Returns Policy

Last Updated: October 1, 2026

At Puppy Lovers Hub, our primary concern is the health, safety, and well-being of our puppies and the total satisfaction of our adopting families. Because we are placing live animals into loving homes, our Refund and Return Policy differs from standard retail transactions

Please read this policy carefully before placing a deposit or completing an adoption order.

1. Deposit & Reservation Policy

Non-Refundable Deposits: All puppy reservation deposits (typically $200–$500) are non-refundable. Deposits represent a firm commitment to hold a specific puppy and remove them from our available inventory.
Deposit Transfers: If an unexpected circumstance prevents you from taking home your reserved puppy prior to departure, your deposit may be transferred toward a future puppy or upcoming litter within 12 months of the original reservation date or we shall provide you with 90% of your investment and 10% charged for our detailed consultation.

2. 72-Hour Veterinary Health Guarantee & Returns

We require every adopter to have their new puppy examined by a licensed veterinarian within 72 hours of arrival/pickup.

Severe Health Findings: If a licensed veterinarian diagnoses the puppy with a severe, life-threatening congenital defect or illness within this 72-hour window, you must notify us immediately (within 24 hours of the diagnosis) and provide official veterinary documentation and test results.
Resolution Options:
1. Replacement: Return the puppy for a full replacement with a puppy of equal value from a current or future litter.
2. Full Refund: Return the puppy for a full refund of the purchase price (excluding transport/shipping fees).
Exclusions: Minor, treatable, or common puppy conditions—such as internal parasites (coccidia, giardia, worms), kennel cough, hypoglycemia, or stress-related adjustments—are not grounds for a return or refund, as these are manageable with standard veterinary care.

3. Order Cancellations

Prior to Dispatch/Shipping: If you choose to cancel your puppy order prior to travel arrangements or local pickup, the purchase price minus the non-refundable deposit will be refunded to your original payment method.
After Dispatch/In-Transit: Once a puppy has been handed over to a courier or airline carrier, orders cannot be cancelled, and shipping fees are non-refundable.

4. Change of Mind & Rehoming Policy

Live animals cannot be returned simply due to a change of mind, landlord restrictions, family disagreement, or buyer's remorse after the initial 72-hour period.
Our Lifetime Safety Net: If at any point in the puppy’s life you are no longer able to care for or keep them, Puppy Lovers Hub will take the dog back. We guarantee that none of our puppies will ever end up in a shelter. Please note: Rehoming surrender does not qualify for a monetary refund.

5. Transport & Shipping Fees

Shipping, courier, and flight nanny fees are paid to third-party pet transportation companies and are strictly non-refundable under any circumstances once travel service has commenced.
If a return is agreed upon due to a validated health issue under our guarantee, the adopter is responsible for safe transit back or logistics as mutually agreed with our team.

6. Refund Processing Time

Once a refund is approved by our management team, it will be processed to your original method of payment within 5 to 10 business days, depending on your financial institution.